XmasTick

Support

Christmas Countdown: XmasTick

Need a hand? Write to xmastick@proton.me and tell us your device and what happened. We read every message.

The widget is not updating

Open the app once. The app is what works out the countdown — the widget only shows what the app last told it, which is why the two can never disagree. Phones also limit how often any widget may refresh, so it can be up to an hour behind.

The screen keeps dimming

Turn on Settings → Keep the screen awake. It holds the screen on while the countdown is showing, and lets go the moment you leave the app.

Backgrounds or music will not load

Scenes and songs are downloaded the first time you use them, so the app needs internet at least once. After that they are kept on the device.

I lost my trees or progress

Everything is stored on your device only — that is also why we never see it. Deleting the app deletes it. There is no account to sign in to and nothing to recover from our side.

Which Christmas does it count to?

25 December by default. You can switch it to Christmas Eve in Customise → Date.

Contact

xmastick@proton.me